Welcome to TECC BBQ Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium outdoor living products, delivery services, and customer support. Whether you’re a backyard chef or creating your dream outdoor space, find the information you need below.

Product Questions

1. What types of products does TECC BBQ Shop specialize in?
We specialize in commercial-grade outdoor living products including gas grills, fire pits, fire pit tables, outdoor cooking accessories, and contemporary outdoor furniture. Our collection is curated for serious outdoor enthusiasts who value quality and durability.
2. Are your grills suitable for professional use?
Absolutely! Our commercial-grade gas grills are designed to meet the demands of both backyard chefs and professional outdoor cooking. They feature heavy-duty construction and high-performance burners.
3. Do you offer alternative-fuel options for your products?
Yes, we carry a selection of alternative-fuel accessories and compatible products. Check our “Alternative-Fuel” category for specific options that might suit your needs.

Shipping & Delivery

4. Where do you ship your products?
We offer global delivery to most countries worldwide through premium carriers like DHL, FedEx, and EMS. Currently, we cannot ship to Asia and certain remote locations due to carrier restrictions.
5. What are my shipping options and how long will delivery take?
We offer two convenient shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch (recommended for time-sensitive orders)
– Free Economy Shipping (via EMS on orders over $50): 15-25 days after dispatch (ideal for accessories and smaller items)
6. How soon will my order be processed?
Our Miami-based team processes all orders within 1-2 business days. You’ll receive shipping confirmation with tracking information via email once your order is dispatched.

Returns & Exchanges

7. What is your return policy?
We stand behind every product we sell. If you’re not completely satisfied, you may return items within 15 days of delivery. Please contact our customer service at [email protected] to initiate a return.
8. Are there any items that cannot be returned?
For safety and hygiene reasons, we cannot accept returns on used grills, opened fuel containers, or installed products. All returned items must be in original condition with packaging.
9. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.

Payments & Accounts

10. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
11. Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
12. Do you offer any financing options?
Currently, we don’t offer in-house financing, but you may use PayPal Credit if available in your region for eligible purchases.

Customer Support

13. How can I contact customer service?
Our dedicated support team can be reached via email at [email protected]. We typically respond within 24 hours during business days.
14. What are your business hours?
Our Miami-based team operates Monday through Friday, 9 AM to 5 PM EST. Emails received outside these hours will be addressed the next business day.
15. Can I visit your physical location?
Our 960 Mulberry Lane, Miami, US 33169 address is our operational headquarters but not a retail store. We operate exclusively online to bring you the best prices and global delivery.

Don’t see your question answered here? Our customer service team is always happy to help! Email us at [email protected] and we’ll get back to you promptly. Happy grilling from the TECC BBQ Shop team!