Term and Conditions

Welcome to TECC BBQ Shop! These Terms and Conditions govern your use of our website and purchases of our premium outdoor living products. By accessing our site or making a purchase, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old and reside in our service areas (excluding Asia and certain remote regions). You agree to provide accurate information when creating an account or making purchases.

1.2 Intellectual Property Rights

All content on teccbbqshop.com, including text, graphics, logos, and product designs, is the property of TECC BBQ Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our outdoor living products (including accessories, grills, fire pits, and cooking equipment). However, slight variations in color or design may occur. Product dimensions are approximate.

2.2 Product Safety

Many of our products involve heat sources or outdoor use. Customers are responsible for:

• Following all manufacturer instructions and safety guidelines
• Using products only as intended
• Ensuring proper installation and maintenance

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase which we may accept or decline. We process orders within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing and Taxes

All prices are in USD. International customers are responsible for any customs fees or import duties, which are non-refundable.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after shipment
• Free Shipping (orders over $50 via EMS): 15-25 business days after shipment

4.2 Delivery Responsibilities

Once shipped, risk of loss passes to you. You are responsible for:

• Providing accurate shipping information
• Inspecting deliveries for visible damage
• Reporting issues within 48 hours of receipt

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original condition with all packaging. Non-returnable items include:

• Gas Logs (safety reasons)
• Grill Mats (hygiene)
• Cutting Boards (food safety)
• Any assembled or used products

5.2 Return Process

1. Email [email protected] within 15 days
2. Receive RMA number and instructions
3. Ship to: TECC BBQ Shop – Returns, 960 Mulberry Lane, Miami, FL 33169
4. Refund issued within 3-5 business days after inspection

6. Limitations of Liability

TECC BBQ Shop shall not be liable for:

• Incidental or consequential damages
• Product misuse or improper installation
• Delays beyond our reasonable control
• Typographical errors on the website

Our total liability for any claim related to your purchase shall not exceed the purchase price paid.

7. General Provisions

7.1 Governing Law

These terms shall be governed by Florida law without regard to conflict of law principles.

7.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

7.3 Contact Information

For questions about these Terms:

TECC BBQ Shop
960 Mulberry Lane
Miami, FL 33169
Email: [email protected]
Hours: Mon-Fri, 9AM-5PM EST